Client: Guide Dogs for the Blind Association
Guide Dogs for the Blind Association were redeveloping their intranet to meet the diverse and changing needs of the organisation. With a high proportion of visually impaired users, it is vitally important that those with disabilities have the same level of access and experience as all other users. Having already procured a Content Management System (CMS), it was vital that the interface for adding and amending content was accessible to all to provide an inclusive working environment. This would require an extremely thorough review of the technology adopted and a comprehensive accessibility study. A worldwide reputation in understanding technology and providing accessibility solutions gave Guide Dogs the confidence to select Nomensa for this task.
Brief: Nomensa was contracted to complete a range of research activities and provide accessibility coding support to ensure that the intranet was as usable and accessible as possible. Nomensa’s portable usability testing equipment meant that our experts were able to visit and record users attempting to access and operate the intranet in a contextual environment. Nomensa provided direct evidence of how users interacted with the intranet and enabled the development team to address the issues faced by users. Particular focus was placed on those using screen reader and screen magnification software to discover how accessible the intranet was to users with disabilities. From this, a great insight into the level of accessibility was achieved.
Response: Nomensa’s work with the Guide Dogs for the Blind Association has delivered a fully accessible, intuitive and user-centred navigation for the Guide Dogs’ intranet. A clear insight into how different people would interact with the new intranet was established before Nomensa was able to identify key accessibility concerns and provide effective solutions to ensure that all Guide Dog employees have access to and can enjoy the intranet. In addition to providing the Guide Dogs team with a wealth of support and knowledge, Nomensa has continued to offer tangible recommendations throughout the implementation of the Guide Dogs for the Blind Association CMS process.
Testimonial: "It has been a pleasure working with Nomensa. They combine a professional approach with flexibility and openness to ideas. The team at Nomensa has given us an excellent service and we look forward to continuing our relationship with them." - Emma Harris, Online Communications Manager, Guide Dogs for the Blind Association