Posted by: Code Computerlove Ltd | Date added: Wed 19 Sep 2018
Ombudsman Services (OS), the UK's largest independent multi-sector complaints mediation service, has appointed Code Computerlove Ltd as its digital partner.
Code will be helping the not-for-profit organisation to kick start its digital transformational journey, beginning with defining a new strategy and digital experience, which has the customer at its core.
By investing further in its digital capabilities, Ombudsman Services is looking to take a greater share of the UK market.
The partnership with digital agency Code is part of the organisation’s transformation programme.
Sarah Barrett who was appointed earlier this year as Chief Relationships Officer said:
“Audiences’ behaviours are changing fast; customers are becoming inherently digital and this is continuing to accelerate. Responding to market and customer needs by providing intuitive solutions through digitisation is a key priority for us.
“Improving user satisfaction and digital channel experience are central to our goals and we are confident that our partnership with Code will support us in realising these ambitions.”
The organisation’s website currently receives around 200,000 enquiries (complaint applications) per year, and offers a variety of content and services – from making a complaint through to offering news and advice. In addition, Ombudsman Services proactively lobby for best practice and help to shape policy and are committed to ending consumer detriment.
Ombudsman Services has created a new industry-leading digital platform to ease the resolution process for disputes between consumers and businesses - It has also launched a new brand identity that reflects the future direction of the business and brand strategy.
Date added: Wed 09 Jan 2019
Independent travel company Travel Counsellors, an award-winning, global organisation delivering personal, corporate and leisure travel services in seven countries, has appointed Code Computerlove to enhance its online recruitment experience by putting the company’s franchisees at the centre of its digital strategy.
Date added: Fri 09 Nov 2018
In a new survey, Chatbots are still at the top spot as the digital trend considered most important for organisations to embrace in the coming months.
Date added: Wed 03 Oct 2018
AccommodationforStudents.com, the UK’s most visited student accommodation search website, has had a 73% boost in student property enquiries following a complete revamp of its website.
Date added: Wed 19 Sep 2018
The UK’s biggest tile specialist Topps Tiles has appointed digital agency Code Computerlove to support its drive to deliver the optimum online experience and improving the multi-channel customer journey.
Date added: Wed 19 Sep 2018